Consumer Support HelpForm

For a FASTER resolution, please fill in the form below.

Your full name as per registered in your mobile phone bill.
The active email that MACROKIOSK consultant can get in touch with you.
Your country of origin
+
Please include the country code along with the mobile number.
Example: +6xxxxxxxxxx
+
Only applicable if it is different from the mobile number submitted.
The mobile operator that you are connected to.
The number that you received the mobile content from. Example: 3xxxx
The type of content that you received or billed for. Example: Ringtones
Security Code

Please enter the security code as shown in the box below of which is case sensitive. If no image appears, please make sure your browser is set to display images and try again.

Consumer Support Lines


Australia GMT +10 1800 19 3092
Brunei GMT +8 +673 223 9643
China GMT +8 +8620 3892 1544
Hong Kong GMT +8 +852 2989 9154
India GMT +5 +91 22 4243 8775
Indonesia GMT +7 +6221 5785 2772
Macau GMT +8 +852 2989 9154
Malaysia GMT +8 +603 2164 3273
Philippines GMT +8 +632 887 6335
Singapore GMT +8 +65 6338 7005
Taiwan GMT +8 +8864 2632 2655
Thailand GMT +7 +662 646 1299
Vietnam GMT +7 +844 3512 2042

Consumer Support Hours

9am to 6pm, Monday to Friday
(Any support matters received on Saturday, Sunday or Public Holidays will be addressed on the next business day)

Text Aid

To stop premium messaging services delivered to your mobile device, just send the word STOP to the number that you received the SMS message from.
Example: Send STOP to 3xxxx