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Chat Courier

Chat is a new approach towards customer engagement and an important touchpoint, especially for businesses to embrace the digital economy.

A leading logistics and package delivery company raises the communication standard by implementing
a new approach touchpoint for its clienteles to connect with them in real‑time.

This is achieved with BOLD. Configurable Interactive Chat, an automated one‑to‑one user‑initiated communication with real‑time response.

It allows clienteles to make enquiries, place orders and track packages all in real‑time. This implementation provides direct operational benefits such as the ability to manage high volumes of business enquiries with quality responses, provide a self‑serve capability with instant responses and increase the efficiency in resolving requests.

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