Get To Us
Submit your enquiry and we will get in touch with you as soon as possible.
Copyright © MACROKIOSK Group. 2000-2023. All rights reserved.
By accessing this MACROKIOSK's World Wide Web (“the Website”), you acknowledge and agree to be bound by the following terms and conditions ("T&C"). You must not access the Website if you do not agree to the T&C.
MACROKIOSK group of companies and its related companies ("MACROKIOSK") reserves all its rights on the information contained in the Website. All rights of reproduction, transfer, distribution or storage of part or all of the content in the Website in any form without the prior written permission of MACROKIOSK is strictly prohibited unless otherwise agreed by MACROKIOSK in writing. The information on this Website server is provided on an "as is" basis. No warranty or representation of any kind, either by way of express, implied or otherwise; including but not limited any implied warranty in relation to the reliability, accuracy, and completeness of the content of the pages and technical inaccuracies or typographical errors.
You are advised to visit this Website frequently to determine any changes to the T&C. MACROKIOSK assumes no responsibility for material created or published by third parties that the Website has a link to or such other materials contained in the Website which has not been verified or authenticated by MACROKIOSK.
Your access to the Website is at your own consent and subject always to the T&C herein. MACROKIOSK shall not be responsible for any damages suffered as a result of your use of the information and contents contained in this Website, and in no event shall MACROKIOSK be liable for any direct, indirect, incidental, consequential, special, punitive or exemplary damages arising from your use of the Website.
If you have any questions or comments relating to our Legal Notice, please contact us.
This privacy statement applies to macrokiosk.com and the websites of any MACROKIOSK’s legal entity and related online activities. Further, this privacy statement provides information to external data subjects who are not engaged or employed by MACROKIOSK, where the data subjects provide us with Personal Data, or we collect data as part of our normal business operations, from a third party service provider, contract partner, public sources, previous employers or organisations, trade fairs or communications channels such as email.
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but not limited to:
Name (including but not limited to individual name or business entity registered name)
Personal identification details (including but not limited to passport details)
Address, State, Postal Code, City
Credit card or debit card information (including but not limited to card number, cardholder name, expiry date and CVC)
Preferred services or products
Other relevant information
When you visit our website
When you visit MACROKIOSK website, we collect data through cookies to track the activity on our website. The data we collect through cookies consists of data relating to your device, IP address and your usage of the websites. We use the data collected through cookies to provide you with the best user experience and for improving the websites’ content by tracking usage patterns and recording preferences and for allowing you to log on to specific sites.
When you subscribe to a newsletter
When you contact us, such as for business relations or interest, ordering products and services or in relation to projects, media or, investor contacts, supplier relations, sponsorships, or sign up for an event, we collect your Personal Data in order to enable us to meet your request or interest, provide support, or comply with contractual obligations or prepare to enter into a contract. When we have an existing customer relationship with you, we may also use your Personal Data to provide communication and direct market our products and services.
MACROKIOSK uses the provider “MailChimp” to dispatch our newsletters. Your email address will be saved here, as well as information regarding the analysis of our newsletter. The newsletter is usually sent once a month. After receiving the first newsletter, however, you have the option to unsubscribe from the mailing list via an unsubscribe link in each newsletter.
When you apply for a job
When you apply for a job in MACROKIOSK, we may use recruitment system and job application portal operated by external service providers on our behalf, for processing and handling your job application. The service provider may collect your Personal Data. For certain positions a background check will be performed by third-party service providers. You might also be asked to undergo psychometric tests and/or competency assessments.
We use this information in order to determine your eligibility for the job and select the right candidate for the position in question. With your consent, we may also retain your data for the purposes of identifying you as a potential candidate for future suitable vacancies and/or to inform you of future suitable vacancies.
The legal basis for processing and storing your job application, CV and related information is your consent and that the processing is necessary in order to take steps at your request prior to entering into a contract. You can withdraw your consent or update your information at any time by using the contact information available in the job application portal.
When you blow the whistle
Please refer to our Whistle Blowing Policy for more information on how we handle your Personal Data when you submit a report through the whistle blowing channel.
When we conduct integrity due diligence investigations
If and when we deem necessary, we will evaluate integrity due diligence investigations. This includes collection information to evaluate potential business relations or partners, their operation and business ethics. This investigation may include processing of Personal Data such as organisations position and roles, connections or relations to public authorities’ representatives or relevant decision makers, possible sanction listings, contracts, relevant memberships, references, legal claims and reputational issues. The legal basis is to comply with legal obligations, pursue our legitimate interests and to establish, exercise or defend legal claims.
When we safeguard and protect
We have implemented various safety and security measures where we process Personal Data. We perform this to safeguard against illegal or unauthorised access to areas, buildings, data centers, systems, processes or equipment. Our safety measures include access control, CCTV cameras and identity checks. The categories of Personal Data we collect, and process may include identity information, contact information, role and employment data, date and time logs, CCTV recordings, vehicle registration and etc. depending on the different security measures.
We will not share your Personal Data with third parties except for in circumstances where such sharing is necessary as part of our regular business operations or to provide our services and support to you.
Occasionally we use external third-party service providers for delivering services on our behalf and on our instructions as set out in a data processing agreement with the relevant service provider. We use such service providers for consultancy purposes, recruitment services, financial services, security services, IT services, communication services and integrity due diligence services. In such instances, we may share your Personal Data with such parties to the extent necessary to perform such work.
We will not knowingly disclose your Personal Data to third parties for the purposes of allowing them to market their products or services to you.
When required by law, regulation, legal process or an enforceable governmental request, we may share your Personal Data for legal reasons within MACROKIOSK and to public authorities or governments but only to the extent we are required to do so.
Your personal information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Your consent to the Privacy Statement followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonable necessary to ensure that your data is treated securely and in accordance with this Privacy Statement and no transfer of your personal information will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
In the event you do not wish to receive such cookies, you may configure your browser to not refuse all cookies or to indicate when a cookie is being sent. However, you may not be able to use all the features and functionality of our website or service.
We will process your Personal Data securely and will apply and maintain appropriate technical and organisations measures to protect your Personal Data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.
Access to Personal Data is strictly limited to authorised personnel of MACROKIOSK and affiliates who have appropriate authorisation and a clear business need for that data.
Your Personal Data will be retained as long as necessary to fulfil the legitimate purpose(s) for the processing and as long as required by law. If you or your employer have a contractual relationship with us, any Personal Data relating to you will be retained as long as necessary to enable us to fulfil our obligations relating to that contractual relationship.
If you consent to certain processing, we store your Personal Data until you withdraw your consent or once the Personal Data is no longer necessary for achieving the purpose of the processing.
You have the right to request access to and rectification of any information we have collected about you through your use of the website and its online functionalities. To help us keep your Personal Data updated, we advise you to inform us of any changes or discrepancies.
You also have the right to erasure and restriction of processing in some instances. You may have a right to receive Personal Data concerning you in a machine-readable format and to forward the data to another party (data portability), provided that certain conditions are met.
To exercise your rights as a data subject, if you wish to object to the processing, including if the processing is for marketing purposes or to make a complaint regarding our compliance with this Privacy Statement, you may reach us with the contact details stated in Section 10.
This Privacy Statement addresses the collection, use and disclosure of Personal Data by MACROKIOSK as described above. This Privacy Statement does not address or govern the privacy practices adopted by third parties on third party websites or in relation to third party services that may be accessible through use of the website. Although we try only to link to websites that share our high standards for privacy, we are not in any way responsible for the content or the privacy practices employed by third party websites or third-party services. We encourage you to familiarise yourself with the privacy policies applicable to such websites or services prior to providing them with your Personal Data.
We may update our Privacy Statement from time to time. If such updates are minor and do not have a material meaning for your rights or the way we use Personal Data, we may make such changes without posting a specific notice on our website. You are advised to review this Privacy Statement periodically for any changes.
Effective Date: 1st July 2020
If you have unresolved concerns, you also have the right to complain to the supervisory authority competent to resolve such concerns according to the applicable law.
If you have any questions or comments relating to our Privacy Statement, please contact us.
This policy framework ensures that MACROKIOSK will uplift its perseverance in having a good practice in protecting the confidentiality, integrity and availability of the entire information from all threats, whether internal or external, deliberate or accidental. This policy framework will also minimise the possibility of a threat to information security causing losses or damages, security breach or exposure to its customers, business partners and MACROKIOSK.
MACROKIOSK is convinced and shall practice the followings in providing a safe and secure business relationship:
Protect MACROKIOSK information assets from all threats, whether internal or external, deliberate or accidental;
Ensure that information should be made available with minimal disruption to staff and the public as required by the business process by maintaining its CONFIDENTIALITY, INTEGRITY and AVAILABILITY;
Comply to the statutory, regulatory and legislative requirements;
Protect critical business processes from the effects of major failures or disasters;
Ensure information security policy and security handbook is made available to all staff;
Fulfill the customer's security requirements and expectations consistently;
Continuously improve the Information Security Management Systems by performing periodic reviews.
If you have any questions or comments relating to our ISO27001 ISMS Certification, please contact us.
Spamming is the sending of unsolicited commercial communications. Mobile phones provide the utmost personal and direct access to a customer. Using it carelessly will have an intrusive and profound negative effect. Spamming puts all the actors in the wireless industry at risk. MACROKIOSK believes that user request-and-receive interaction is the best solution for the delivery of wireless content. It forces providers to develop content and services from the needs of the customer and establishes a dialog that leads to deeper customer relationships.
MACROKIOSK does not accept spamming traffic; evidence of a client sending spamming will entail immediate suspension of the service and/or termination of the contract between that client and MACROKIOSK.
No SMS, EMS or MMS must be sent to a mobile subscriber without having previously obtained his/her consent.
MACROKIOSK clients need to set up a simple and inexpensive opt-out procedure allowing mobile subscribers to stop receiving SMS, EMS and MMS when they wish.
MACROKIOSK clients must at all times comply with applicable laws and regulations concerning the collection, processing and the use of personal data.
SMS, EMS and/or MMS related to marketing campaigns must at all times unequivocally indicate who is sending them and clearly indicate the price of the service promoted in accordance with advertisement legislation.
MACROKIOSK strongly recommends that clients adhere to at least one direct marketing code of practice. In any case, the text or images displayed must not be misleading, and must straightforwardly describe or illustrate the services offered.
Breach or suspected breach of this anti-spamming policy will cause immediate suspension of the service. If the breach is evident, client's contract will be terminated immediately. MACROKIOSK also reserves the right to initiate legal proceedings against the sender.
MACROKIOSK is convinced that building a trust-based relationship between mobile subscribers, network carriers and service providers is a paramount to success of the wireless industry. This policy will be interpreted in accordance with this principle.
If you have any questions or comments relating to our Anti-Spam Policy, please contact us.
Corporate Integrity Pledge
As part of the commitment towards the corporate integrity pledge, MACROKIOSK shall strive to participate and to contribute in creating a business environment (Not limiting to Malaysia, but in all MACROKIOSK business practices) that is free from corruption through the following actions:
COMMITTING to promoting values of integrity, transparency and good governance.
STRENGTHENING internal systems that support corruption prevention.
COMPLYING with laws, policies and procedures relating to fighting corruption.
FIGHTING any form of corrupt practice.
SUPPORTING corruption prevention initiatives:
By the Malaysian Government.
By the Malaysian Anti-Corruption Commission (MACC).
By any Governmental and Agencies that MACROKIOSK has business practice in.
MACROKIOSK is convinced that to conduct business free from corruption and in accordance with the Anti-Corruption Principles for Corporations in Malaysia and in all MACROKIOSK business practices is to ultimately act in the best interests of the Company, its shareholders and employees, as corruption destroys shareholder value, undermines the confidence of investors and employees, and is the antithesis of sustainable growth.
If you have any questions or comments relating to our Corporate Integrity Pledge, please contact us.
Anti-Bribery and Corruption
This Policy establishes controls to ensure compliance with Anti-Bribery laws, and to ensure that MACROKIOSK’s business is conducted in a lawfully, professionally, ethically and socially responsible manner. Our commitment to prevent bribery and corruption is to ensure our employees, customers, vendors, agents and third parties whom we have dealings with also do so in compliance with effective anti-bribery and corruption policies. Hence, it is imperative that you read, understand and agree to all the provisions set out in this Policy. For the purpose of this Policy, the capitalised expressions shall have the meanings set out under “Definition” at the bottom of this Policy.
You undertake that as long as you are the Employee or Business Partner of MACROKIOSK:
You must not be involved in, an organised crime group (“Organised Crime”), a member of any Organised Crime, a person equivalent to a member of an Organised Crime, a company affiliated with any Organised Crime, a group engaging in criminal/illegal/unlawful activities including but not limited to providing funding to any Organised Crime, a group engaging in criminal/illegal/unlawful activities under the pretext of conducting social campaigns or Organised Crime involved in intellectual crimes and such other activities which the authorities deem as part of Organised Crime from time to time;
You have not been convicted nor are we subject to any investigation, inquiry or enforcement proceedings by the relevant authorities of any actual or suspected breach Anti-Bribery Laws and will report any actual or suspected breach as soon as reasonably practicable and to the extent permitted by the law, to MACROKIOSK;
You must comply with (i) the Anti-Bribery Laws and you must not take any actions or make any omissions which would could cause MACROKIOSK to be in violation of the Anti-Bribery Laws;
You must not give or offer to give, agree to give, authorise, solicit or accept of any gratification, gift, commission or consideration of any kind as an inducement or reward for obtaining or retaining business or doing or promising to do any act or otherwise secure an improper advantage whatsoever for whatever reasons, by or for any person, including government or party officials, our employees, officers or any person acting on their behalves;
You must not (i) make any Facilitation Payments or transfer of value, offers or promises; or (ii) give any financial or other advantage (including kickbacks), make any requests, agreements to receive or accepting any advantage whether financially or otherwise; in each case either directly or indirectly which has the purpose or effect of, or would mean acceptance of or acquiescence in, either directly or indirectly, public or commercial bribery, other unlawful or improper means of obtaining or retaining business or commercial advantage or the improper performance of any function or activity;
You must promptly assist and cooperate with MACROKIOSK, its clients or any government body with any bribery and corruption risk assessment and due diligence by providing all relevant and/or required information upon request;
You must promptly inform MACROKIOSK of any suspicious bribery and corruption activities, including but not limited to any request or demand for any undue financial or other advantage of any kind you received or being offered by the Employees of MACROKIOSK;
You declare, to your best knowledge and belief, that you are not aware of any actual, potential or perceived conflict of interest situation or circumstances with MACROKIOSK or other stakeholders of MACROKIOSK;
You agree and acknowledge that the provisions set out in this Undertaking shall form an integral part of the terms and conditions of your letter of offer, employment agreement appointment, contract of service and/or any agreement you entered into with MACROKIOSK and/or any dealings you have with MACROKIOSK;
You agree and acknowledge that in the event (i) you breach, or fail to comply with this Undertaking (“Said Breach”), MACROKIOSK reserves the right to (a) suspend or terminate the contract, agreement, job, services whatsoever and disqualify you as the Employee or Business Partner of MACROKIOSK or from tendering for future contracts/ jobs; and/or (b) report the same to the police and disclose all information required by the police; and (ii) you shall indemnify MACROKIOSK and its directors and officers for all damages and costs they suffered and/or incurred as a result of, or in connection with, the Said Breach; and
You fully understand, acknowledge and agree to the provisions set out in this Policy.
All forms of bribery and facilitation payments are prohibited. However, your safety is our utmost concern and in the event there are circumstances which you have no choice but to make facilitation payment so to protect against your loss of life, limb or liberty, please report this matter to us and we will do take all necessary actions permitted by law, including but not limited to making a police report.
If you require more information on what constitutes or deems a bribe, Facilitation Payment, gift etc, you may refer to the Anti-Bribery Laws, your legal advisor or request more information from us. However, you acknowledge any such information provided by us to you is on an “as is” basis without any warranty or representation of any kind and we do not act as your legal advisor in any manner.
For the purpose of this Policy, the expression of:
“Anti-Bribery Laws” means all applicable laws, statues, by-laws whatsoever relating to anti-bribery and corruption in the jurisdictions in which MACROKIOSK operates. These laws include but are not limited to the Malaysian Penal Code (revised 1977), the Malaysian Anti-Corruption Commission Act 2009 (revised 2018), the Malaysian Companies Act 2016, UK Bribery Act 2010, Prevention of Corruption Act (Chapter 241) of Singapore, Republic Act no. 3019 (The Anti-Graft and Corrupt Practices Act of Philippine),Thailand’s Act Supplementing the Constitution Relating to the Prevention and Suppression of Corruption B.E.2561 (2018) (New Anti-Corruption Law) and Prevention of Bribery Ordinance (POBO) of Hong Kong;
“Business Partner” means any third party (including but not limited to agents, consultants, contractors, subcontractors, affiliates, distributors, resellers, business contacts, professional advisors, joint venture partners) who (i) has contractual relationship with MACROKIOSK; and/or (ii) has, or potentially has, any dealings (including not limited to business dealings or provision of goods or services) whatsoever with MACROKIOSK; and
“Employee” means all employees whether temporary, fixed-term, or permanent and include without limitation to consultants, contractors, trainees, agency staff, interns, sponsors or any other person or persons associated with MACROKIOSK (including third parties);
“Facilitation Payment” means a payment or other provision made personally to an individual in control of a process or decision or is given to secure or expedite the performance of a routine or administrative duty or function.
“MACROKIOSK” means all subsidiaries and/or associates companies, whether locally or internationally, of Macro Kiosk Berhad.
If you have any questions or comments relating to our Anti-Bribery and Corruption Policy, please contact us.
MACROKIOSK believes in equal and unbiased treatment, professionalism and non-discriminatory acts as MACROKIOSK upholds its quest to conduct business in the highest standards in terms of integrity and honesty. Consistent with the foregoing, if you fall within the following categories, we request that you do not offer or send any gifts to us:
Potential and ex-employees
Potential vendors and suppliers, and/or
Any individuals or organisations (Government and Non-Government, Public and Non-Public, Profit and Non-Profit)
The following are exempted:
Gifts obtained from public events such as tradeshows, conferences, training and seminars whether in the form of physical goods or food or beverages.
Gifts in the form of Greeting cards, Thank You notes, Certificates, or in such other written form.
Gifts that are no more than USD1.00 in value.
If you have any questions or comments relating to our No Gift Policy, please contact us.
Malaysia Digital Climate Action Pledge (MDCAP)
Through this pledge, MACROKIOSK is committed to undertake the following actions:
MDCAP is a corporate pledge jointly developed by the Malaysia Digital Economy Corporation (MDEC) with United Nations Global Compact Network Malaysia and Brunei (UNGCMYB).
If you have any questions or comments relating to our Malaysia Digital Climate Action Pledge (MDCAP), please contact us.
Whistleblowing Code of Conduct
MACROKIOSK has established a Whistleblowing Code of Conduct that sets out a standard operating procedure for legitimate matters of concern to be objectively investigated, addressed and solved.
Individuals will be able to raise matters of concern about unlawful, unethical and/or questionable actions/behaviours as well as practices by stakeholders directly and/or indirectly related to the company without fear, the risk of punishments and discrimination.
Whistleblowing is a voluntary disclosure by the management or employees within the group of companies.
Below are the steps in making the disclosure:
If you have any questions or comments relating to our Whistleblowing Code of Conduct, please contact us.
Finance - Malaysia
Maximum file size of 2MB
All submission must be accompanied with a detailed resume containing the current salary, expected salary and a recent passport size photograph. Only successful candidates will be contacted.
RETURN & REFUND POLICY
We are an end-to-end payment gateway solution provider that act as the trusted party between merchants and consumers, so that both parties able to sell and buy confidently and safely. To safeguard the consumers’ interest, we will procure our merchant to comply with our return & refund guideline which sets out the minimum standards pertaining to return & refund of products. In the event a refund agreement has been reached between the consumer and merchants, we will effect the refund within 7 days from the date such agreement is brought to our attention.
The guideline outlines in detail under which circumstances the merchants should return or exchange products as follows:
First – If the consumer finds that the product delivered is in a damaged or defective condition, is non-functional or fails to meet the purpose of its intended use.
Second – Non-conformity of a product with standard specification.
Third – If the product is expired or out of date.
Fourth – If the wrong product which is different from the order is delivered.
In all the above cases, we stressed that merchants need to comply with the obligation of the guideline and are compelled to exchange or refund to consumers according to the method of payment provided consumers contact the merchant in relation to the return & refund within fourteen (14) days of receipt of products.
In case the product is purchased by credit card, the amount is refunded to the card used by the consumer to make the purchase. In case the purchase is made by online banking, the amount is refunded to the consumer’s bank account.
To ensure the merchant’s compliance with the return & refund guidelines, we have asked them to take the following measures:
Merchants should explicitly post or display return & refund policy on the website or inform the consumers of the return & refund policy;
Merchants shall refrain from posting any documents or information prohibiting the return or exchange of products; and
Merchant shall fully refund consumers for the price of the products in case consumers are entitled to a refund taking into account the nature of product, the defect and the timeframe during which the consumer used the product discovering the defect.
Some of the non-refundable & exchangeable products:
Perishable goods such as food, flowers, newspapers or magazines
Intimate or sanitary goods, hazardous materials, or flammable liquids or gases
Downloadable software products
Some health and personal care goods
and such other goods which may be reasonably added from time to time
Some of the non-refundable services:
The job / service is already completed.
The job / service cancellation past the duration set in our refund policy which is not more than seven (7) days from the payment date.
Change of mind.
Insisted on having a service provided in a particular way, against merchant’s capability and advice.
Failed to clearly explain user’s needs to merchant.
We would like to bring to the attention of consumers their role in protecting their own right concerning the return and exchange of products:
To verify the return & refund policy when making a purchase with the merchants;
To keep the product in its original condition to preserve their right to exchange or return the item;
To check if the product is suitable before making a purchase such as size, colour, functions etc; and
To negotiate with merchants any additional terms as part of the return & refund policy if necessary and to document these terms.
In the case the consumer finds difficulty convincing the merchant to comply with the terms of the return and refund policy, consumer can contact us through email or telephone: +603 2164 3273
เราเป็นผู้ให้บริการโซลูชั่นเกตเวย์การชำระเงินแบบ end-to-end โดยทำหน้าที่เป็นตัวกลางระหว่างผู้ค้าและผู้บริโภค เพื่อให้ทั้งสองฝ่ายสามารถขายและซื้อได้อย่างมั่นใจและปลอดภัย เพื่อปกป้องผลประโยชน์ของผู้บริโภค เราจะจัดหาผู้ค้าของเราให้ปฏิบัติตามแนวทางการคืนสินค้าและการคืนเงิน ซึ่งกำหนดมาตรฐานขั้นต่ำเกี่ยวกับการส่งคืนและการคืนเงินของผลิตภัณฑ์ ในกรณีที่ผู้บริโภคและผู้ค้าบรรลุข้อตกลงในการคืนเงิน เราจะดำเนินการคืนเงินภายใน 7 วันนับจากวันที่เราแจ้งข้อตกลงดังกล่าว.
ประการแรก - หากผู้บริโภคพบว่าผลิตภัณฑ์ที่จัดส่งมีสภาพเสียหายหรือชำรุด ใช้งานไม่ได้หรือไม่เป็นไปตามวัตถุประสงค์ของการใช้งานที่ตั้งใจไว้.
ประการที่สอง - การไม่เป็นไปตามข้อกำหนดของผลิตภัณฑ์ที่มีข้อกำหนดมาตรฐาน.
สาม – หากสินค้าหมดอายุหรือเสื่อมสภาพ.
ประการที่สี่ - หากส่งสินค้าผิดที่แตกต่างจากที่สั่งซื้อ.
ในทุกกรณีข้างต้น เราเน้นว่าผู้ค้าจำเป็นต้องปฏิบัติตามภาระผูกพันของแนวทางปฏิบัติและจำเป็นต้องแลกเปลี่ยนหรือคืนเงินให้กับผู้บริโภคตามวิธีการชำระเงินโดยให้ผู้บริโภคติดต่อร้านค้าเกี่ยวกับการคืนสินค้าและการคืนเงินภายในสิบสี่ (14 ) วันที่ได้รับสินค้า.
ในกรณีที่ซื้อสินค้าด้วยบัตรเครดิต จำนวนเงินจะถูกคืนไปยังบัตรที่ผู้บริโภคใช้ในการซื้อ ในกรณีที่ทำการซื้อโดยธนาคารออนไลน์ จำนวนเงินจะถูกคืนไปยังบัญชีธนาคารของผู้บริโภค.
ผู้ค้าต้องไม่โพสต์เอกสารหรือข้อมูลใด ๆ ที่ห้ามการส่งคืนหรือแลกเปลี่ยนสินค้า และ
ผู้ค้าจะต้องคืนเงินให้ผู้บริโภคเต็มจำนวนตามราคาสินค้า ในกรณีที่ผู้บริโภคมีสิทธิได้รับเงินคืนโดยคำนึงถึงลักษณะของสินค้า ข้อบกพร่อง และระยะเวลาที่ผู้บริโภคใช้ผลิตภัณฑ์ที่พบข้อบกพร่อง.
สินค้าเน่าเสียง่าย เช่น อาหาร ดอกไม้ หนังสือพิมพ์หรือนิตยสาร
สินค้าใกล้ชิดหรือสุขภัณฑ์ วัสดุอันตราย หรือของเหลวหรือก๊าซไวไฟ
และสินค้าอื่น ๆ ที่อาจเพิ่มได้ตามสมควรเป็นครั้งคราว
การยกเลิกงาน/บริการเกินระยะเวลาที่กำหนดในนโยบายการคืนเงินของเรา ซึ่งไม่เกินเจ็ด (7) วันนับจากวันที่ชำระเงิน.
ตรวจสอบว่าสินค้าเหมาะสมหรือไม่ก่อนตัดสินใจซื้อ เช่น ขนาด สี ฟังก์ชั่น ฯลฯ และอื่นๆ
เพื่อเจรจากับผู้ค้าข้อกำหนดเพิ่มเติมใด ๆ ซึ่งเป็นส่วนหนึ่งของนโยบายการคืนสินค้าและการคืนเงิน หากจำเป็น และจัดทำเอกสารข้อกำหนดเหล่านี้.
ในกรณีที่ผู้บริโภคพบว่ามีปัญหาในการโน้มน้าวผู้ค้าให้ปฏิบัติตามเงื่อนไขของนโยบายการคืนสินค้าและการคืนเงิน ผู้บริโภคสามารถติดต่อเราได้ทางอีเมลหรือโทรศัพท์: +603 2164 3273
KEBIJAKAN PENGEMBALIAN BARANG DAN PENGEMBALIAN DANA
Kami adalah penyedia solusi End-to-end Payment Gateway yang merupakan pihak terpercaya antara Merchant dan Konsumen, sehingga kedua belah pihak dapat melakukan jual beli dengan percaya diri dan Aman. Untuk menjaga kepentingan Konsumen, kami akan meminta pedagang untuk memenuhi dan mematuhi pedoman pengembalian barang dan pengembalian uang dengan menetapkan standar Minimum terkait hal ini. Apabila kesepakatan pengembalian dana antara pedagang dan konsumen sudah tercapai, kami akan melakukan pengembalian Dana dalam waktu 7 Hari terhitung dari tanggal perjanjian tersebut diberitahukan kepada kami.
Pedoman ini menguraikan secara detail mengenai kondisi dimana pedagang harus mengembalikan atau menukar produk, sebagai berikut:
Pertama - Apabila konsumen menemukan bahwa produk yang dikirim dalam kondisi rusak atau cacat, terdapat bagian yang tidak berfungsi atau gagal untuk memenuhi tujuan penggunaan yang dimaksudkan produk tersebut.
Kedua - Ketidaksesuain produk dengan spesifikasi Standar.
Ketiga - Apabila produk kadaluarsa.
Kempat - Apabila produk yang dikirimkan berbeda dengan pesanan.
Dalam semua kasus di atas, kami menekankan bahwa pedagang harus mematuhi kewajiban sesuai dengan pedoman dan diwajibkan untuk menukar atau mengembalikan dana kepada konsumen sesuai dengan metode pembayaran yang diinginkan asalkan konsumen menghubungi pedagang sehubungan dengan pengembalian dana dalam waktu empat belas (14) hari sejak produk diterima konsumen.
Apabila produk dibeli menggunakan kartu kredit, jumlah dana yang dikembalikan harus sama dengan yang digunakan pada kartu yang digunakan. Dalam hal ini apabila pembelian dilakukan dengan Perbankan Online maka pengembalian dana ditujukan ke rekening bank konsumen.
Untuk memastikan Pedagang mematuhi pedoman Pengembalian barang dan Pengembalian Dana, kami telah meminta para pedagang untuk mengambul langkah-langkah berikut:
Pedagang harus secara eksplisit memposting atau menampilkan kebijakan pengembalian barang & pengembalian dana di website atau menginformasikan kepada konsumen tentang kebijakan pengembalian barang & pengembalian dana;
Pedagang harus menahan diri untuk tidak memposting dokumen atau informasi yang melarang pengembalian atau penukaran produk;
Pedagang harus mengembalikan uang sepenuhnya kepada konsumen dengan nominal sesuai dengan harga produk jika konsumen berhak atas pengembalian dana dengan mempertimbangkan sifat produk, cacat dan jangka waktu selama konsumen menemukan cacat pada produk yang digunakan.
Beberapa produk yang tidak dapat dikembalikan & ditukar:
Barang yang mudah rusak seperti makanan, bunga, koran atau majalah
Bahan Intim atau sanitasi, material berbahaya, atau cairan/gas yang mudah terbakar
Perangkat Lunak yang dapat diunduh
Barang kesehatan dan perawatan pribadi
dan beberapa barang lainnya yang dapat ditambahkan dari waktu ke waktu
Beberapa Layanan yang tidak dapat dikembalikan:
Pekerjaan / layanan yang sudah selesai.
Pembatalan pekerjaan / layanan yang telah melewati jangka waktu yang ditetapkan dalam kebijakan pengembalian dana yaitu tidak lebih dari tujuh (7) hari sejak tanggal pembayaran.
Mendesak untuk memiliki layanan yang bertentangan dengan kemampuan dan saran dari pedagang.
Pengguna Gagal menjelaskan dengan jelas kepada pedagang terkait kebutuhan mereka.
Kami ingin mengingatkan kosumen tentang peran mereka dalam rangka melindungi hak mereka sendiri terkait pengambalian dan penukaran produk:
Memverifikasi kebijakan pengembalian barang dan pengembalian dana pada saat melakukan pembelian dengan pedagang;
Menjaga produk dalam kondisi aslinya untuk mempertahankan hak mereka untuk menukar atau mengembalikan barang tersebut;
Memeriksa kecocokan produk sebelum melakukan pembelian, contohnya ukuran, warna, fungsi, dll; dan
Melakukan negosiasi dengan pedagang, terkait apakah ada persyaratan tambahan sebagai bagian dari kebijakan pengembalian barang dan pengembalian dana dan jika diperlukan konsumen dapat mendokumentasikan persyaratan yang diajukan.
Apabila konsumen menemukan kesulitan dalam hal menyakinkan pedagang untuk mematuhi ketentuan kebijakan pengembalian barang dan pengembalian dana, konsumen dapat menghubungi kami melalui email atau Telp.: +603 2164 3273
CHÍNH SÁCH HOÀN TRẢ & HOÀN TIỀN
Chúng tôi là nhà cung cấp giải pháp cổng thanh toán đầu cuối hoạt động như bên đáng tin cậy giữa người bán và người tiêu dùng, để cả hai bên có thể bán và mua một cách tự tin và an toàn. Để bảo vệ lợi ích của người tiêu dùng, chúng tôi sẽ mua lại thương nhân của chúng tôi để tuân thủ hướng dẫn hoàn trả và hoàn trả của chúng tôi, trong đó đưa ra các tiêu chuẩn tối thiểu liên quan đến việc trả lại và hoàn trả sản phẩm. Trong trường hợp thỏa thuận hoàn tiền đã đạt được giữa người tiêu dùng và người bán, chúng tôi sẽ thực hiện việc hoàn tiền trong vòng 7 ngày kể từ ngày thỏa thuận đó được chúng tôi chú ý.
Hướng dẫn phác thảo chi tiết trong trường hợp nào người bán nên trả lại hoặc trao đổi sản phẩm như sau:
Đầu tiên – Nếu người tiêu dùng thấy rằng sản phẩm được giao đang trong tình trạng bị hư hỏng hoặc bị lỗi, không hoạt động hoặc không đáp ứng mục đích sử dụng của nó.
Thứ hai – Không phù hợp với một sản phẩm có đặc điểm kỹ thuật tiêu chuẩn.
Thứ ba – Nếu sản phẩm đã hết hạn hoặc hết hạn sử dụng.
Thứ tư – Nếu sản phẩm sai khác với đơn đặt hàng được giao.
Trong tất cả các trường hợp trên, chúng tôi nhấn mạnh rằng người bán cần tuân thủ nghĩa vụ của hướng dẫn và buộc phải trao đổi hoặc hoàn tiền cho người tiêu dùng theo phương thức thanh toán với điều kiện người tiêu dùng liên hệ với người bán liên quan đến việc hoàn trả trong vòng mười bốn (14) ngày kể từ ngày nhận được sản phẩm.
Trong trường hợp sản phẩm được mua bằng thẻ tín dụng, số tiền được hoàn trả vào thẻ mà người tiêu dùng sử dụng để mua hàng. Trong trường hợp giao dịch mua hàng được thực hiện bởi ngân hàng trực tuyến, số tiền được hoàn trả vào tài khoản ngân hàng của người tiêu dùng.
Để đảm bảo người bán tuân thủ các nguyên tắc hoàn trả và hoàn tiền, chúng tôi đã yêu cầu họ thực hiện các biện pháp sau:
Người bán phải đăng tải hoặc hiển thị rõ ràng chính sách hoàn trả và hoàn tiền trên trang web hoặc thông báo cho người tiêu dùng về chính sách hoàn trả và hoàn tiền;
Thương nhân không được đăng tải bất kỳ tài liệu, thông tin nào cấm việc trả lại hoặc trao đổi sản phẩm; và
Thương nhân phải hoàn trả đầy đủ cho người tiêu dùng về giá của sản phẩm trong trường hợp người tiêu dùng được hoàn tiền có tính đến bản chất của sản phẩm, lỗi và khung thời gian mà người tiêu dùng sử dụng sản phẩm phát hiện ra lỗi.
Một số sản phẩm không hoàn lại và trao đổi:
Hàng hóa dễ hỏng như thực phẩm, hoa, báo hoặc tạp chí
Hàng hóa thân mật hoặc vệ sinh, vật liệu nguy hiểm hoặc chất lỏng hoặc khí dễ cháy
Thẻ quà tặng
Sản phẩm phần mềm có thể tải xuống
Một số hàng hóa chăm sóc sức khỏe và cá nhân
và các hàng hóa khác có thể được thêm vào hợp lý theo thời gian
Một số dịch vụ không hoàn lại:
Công việc / dịch vụ đã hoàn thành.
Việc hủy bỏ công việc / dịch vụ quá thời hạn quy định trong chính sách hoàn tiền của chúng tôi không quá bảy (7) ngày kể từ ngày thanh toán.
Thay đổi suy nghĩ.
Nhấn mạnh vào việc có một dịch vụ được cung cấp theo một cách cụ thể, chống lại khả năng và lời khuyên của thương nhân.
Không giải thích rõ ràng nhu cầu của người dùng đối với thương nhân.
Chúng tôi muốn thu hút sự chú ý của người tiêu dùng vai trò của họ trong việc bảo vệ quyền của chính họ liên quan đến việc trả lại và trao đổi sản phẩm:
Xác minh chính sách hoàn trả và hoàn tiền khi mua hàng với người bán;
Giữ sản phẩm trong tình trạng ban đầu để bảo toàn quyền trao đổi, trả lại sản phẩm;
Kiểm tra xem sản phẩm có phù hợp trước khi mua hàng như kích thước, màu sắc, chức năng... và
Thương lượng với người bán bất kỳ điều khoản bổ sung nào như một phần của chính sách hoàn trả và hoàn trả nếu cần thiết và ghi lại các điều khoản này.
Trong trường hợp người tiêu dùng gặp khó khăn trong việc thuyết phục người bán tuân thủ các điều khoản của chính sách hoàn trả và hoàn tiền, người tiêu dùng có thể liên hệ với chúng tôi qua email hoặc điện thoại: +603 2164 3273
我們是付費網關解決方案提供商，充當商家和消費者之間的信任方，使雙方能夠放心、安全地進行買賣。為了保障消費者的利益，我們將促使我們的商家遵守我們的退貨和退款指南，該指南規定了與產品退貨和退款有關的最低標準。如果消費者與商家達成退款協議，我們將在收到該協議之日起 7 日內進行退款。
工作/服務取消超過我們退款政策中規定的期限，即付款日期後不超過七 (7) 天。
如果消費者難以說服商家遵守退貨和退款政策的條款，消費者可以通過電子郵件或電話聯繫我們：+603 2164 3273
退货 & 退款条款
第一 - 如消费者发现交付的产品处于有损坏或有缺陷的状态，不能正常使用或无法达到预期用途。
第二 - 产品不符合标准规格。
第三 - 产品过期或失效。
第四 - 交付的产品与订单不符。
如果消费者发现与商家在遵守退货和退款政策的条款有异议，消费者可以通过电子邮件或电话联系我们：+603 2164 3273