enterprise solutions platform components
COMMUNICATION
Omnichannel communication, comprising operator messaging (SMS, MMS), over-the-top messaging (Viber Business, WhatsApp Business, RCS Business Messaging, Google’s Business Messages), chat (Configurable Interactive Chat, Live Chat), email notifications, push notifications, authentication and more.
PAYMENT
Multichannel payment, covering payment gateway, API and plugins comprising payment methods like credit cards, online banking (FPX), E-Wallets and
Direct Carrier Billings.
RELATIONSHIP
Analytical customer relationship with in-built customer relationship management (rewards, campaigns, surveys, contests, ticketing, Configurable Interactive Chat,
Live Chat) and business intelligent functions.
MARKETING
Managed marketing approach covering online marketing, send-on-behalf, location-based services and targeted broadcast that are supported with omnichannel communication comprising operator messaging (SMS, MMS), over-the-top messaging (Viber Business, WhatsApp Business, RCS Business Messaging, Google’s Business Messages), chat (Configurable Interactive Chat, Live Chat), email notifications and push notifications coupled with social media touchpoints (Facebook, Instagram, Google, YouTube).